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CAPE CARE
RATES
The Cape Care Agency cc
Quality
Companionship and Care at Home
The Cape Care Agency
provides a friendly and personal service that enables the elderly or
disabled client to continue to live independently in his/her own home.
Please
note that as we are a Home Care Agency and not a Nursing Agency we are
not covered by Medical Aid.
Our
services can provide the following:
·
Assistance with bathing and personal hygiene
·
Assistance with dressing
·
Driving
·
Shopping
·
Cooking
and home management
·
Companionship, reading and participation in social activities.
Depending on the individual needs of the client, care may be provided on
a full or part time basis. (ie. From 3 hours to 24 hours per day)
We are
as flexible as we can be with care and therefore only a days notice is
required to change the hours or terminate our services.
The
Carers’ references are carefully checked in order to provide dedicated,
honest and reliable staff. Clients and Carers are assessed regularly
and both receive ongoing support.
VAT is
included in the price and only additional charges are:
1.
A Management Fee of R300 will be charged when a client
uses the Agency’s services less than 8 times month, or where the client
has week end care only.
2.
Petrol costs will be calculated at R 3.00 per kilometre if
the Carer uses her own vehicle to transport the Client, or shop for the
client.
THE CAPE CARE AGENCY cc
CLIENTS FEES FROM 16 SEPTEMBER 2009
STANDARD TERMS AND
CONDITIONS FOR THE PROVISION OF CARERS
1.
Introduction
The Cape
Care Agency cc conducts a care and companionship service, and to this
end provides independent contractors (hereinafter referred to as
“carers”) to perform certain home care functions to meet the needs of
its clients, namely home management, cooking, assistance with bathing
and basic hygiene, reading, assistance with participation in social
activities and driving. This service is provided on the following terms
and conditions.
2.
Definitions
‘The Agency’
means the Cape Care Agency cc, a close corporation with limit liability
duly incorporated in terms of the Company Laws of the Republic of South
Africa.
‘Carers’
means those independent contractors provided to the Client by the
Agency.
‘Clients’
means the person to whom the carer(s) are assigned and/or those persons
who, on behalf of the person to whom the carer is assigned, contract
with the Agency.
3.
The Assignment
For
the duration of the assignment, the Agency shall:
-
Assess the needs and requirements of the Client in relation to the
nature and level of care required.
-
Select and
match carers most suitable for the Client’s specific needs;
-
Provide
the required care and companionship services to the Client by means of
carers.
-
Monitor
the care provided by the carers and provide continuing evaluation of
their performance.
-
Provide
ongoing support to the Client and regular assessment of his/her specific
needs and requirements.
4.
Fees
·
The Agency
shall render accounts monthly in respect of the services provided.
·
No payment
of the Agency fees shall be made by the Client directly to any carer of
the Agency.
·
The Client
undertakes not to disclose to any carer how much the payment of the fees
amounts to on a daily/weekly/monthly or any other basis.
·
Should the
Client suspend services for more then 1 week and thereafter require the
same carer to resume duty, a retainer fee equal to one third of the fee
charged during the period immediately preceding the suspension and
corresponding in duration with the suspended period, will be charged.
The Agency
reserves the right to adjust its fees from time to time on one calendar
month’s written notice to the client.
5.
Rotation
of Carers
Carers
will be rotated weekly, unless otherwise arranged between the Client and
the Agency. It is understood that carers may need time off for sickness
or personal business, in which event the Agency undertakes to provide a
suitable replacement.
6.
Provision
of meals
Whilst the
carers are rendering their services to the Client, the Client agrees to
provide tea or coffee, and in the event that a carer should render
services to the Client for a period of 12 hours continuously or longer,
the Client agrees to provide light snacks.
7.
The
Withdrawal of Carers from the Assignment
Should the
Client find any carer provided by the Agency to be unsuitable for the
assignment, the Client shall notify the Agency accordingly and the
Agency shall be obliged forthwith to withdraw the carer concerned from
the assignment.
In the
event of any carer being withdrawn from the assignment at the instance
of the Client;
-
Then, so
as to enable the Agency to meet its obligation to act fairly towards the
carer concerned, the Client shall advise the Agency in writing within
seven days after the date of the withdrawal of the carer of the reasons
for the carer’s unsuitability and of the facts and circumstances leading
up to the withdrawal of the carer from the assignment;
-
The Client
recognises that it is the right and obligation of the Agency to take
appropriate corrective action should this be necessary, and shall
accordingly refrain from doing so himself/herself;
-
The Agency
undertakes to provide a suitable replacement for the carer concerned
within a period of 24 hours.
8.
Restraint
The Client
undertakes that he/she will not, whilst contracted to the Agency of for
a further period of 12 months after the termination of the contract,
employ or offer to give any carer introduced by the Agency any private
employment, whether directly or indirectly, without the Agency’s prior
written consent therefor first having been obtained.
The Client
undertakes, that should it breach the foregoing restraint, he/she will
immediately become liable for payment in full of an amount of R 5 000
(five thousand rands) as a genuine pre-estimate of the Agency’s damages.
9.
Miscellaneous
-
The Agency
and its representatives do not accept any responsibility and are not
liable for any information or representations concerning its carers;
furthermore, whilst the greatest care is taken in the selection of the
Agency’s carers, the Agency does not give or accept responsibility for
any warranty or representation concerning the history, character, age,
capabilities or suitability of any of its carers.
-
Should any
carer be in breech of his/her duties, or unavailable to provide the
agreed service, and should an acceptable replacement not be found, the
Agency fee shall be adjusted to take account of the services not
provided. The Agency shall on no account be liable for consequential
loss arising out of such breech of this agreement, and the Client’s
damages shall be restricted to so much of the fee as they can show is
not due.
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Whilst
great care has been taken in the screening of its carers, it is agreed
and acknowledge that the Agency shall have no liability, vicarious or
otherwise, for the behaviour or quality of service rendered by any of
its carers, nor does the Agency accept responsibility for any wrongful
act or omission of any of its carers, including, but not limited to
theft, damage to property, injury, or any other cause howsoever
arising. In addition, the Client indemnifies the Agency and holds it
harmless against all and any claims arising from any wrongful act or
omission of any of its carers committed in the course and scope of the
carer’s service to the client.
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Should the
Client require assistance with driving, the Client undertakes to ensure
that his/her vehicle is comprehensively insured.
-
The Client
acknowledges that the Agency provides a home care service and not a
health care service, and is accordingly aware that the Agency
accordingly does not fall within the ambit of the health care
legislation.
10.
Confidentiality
The
Agency’s term and conditions are strictly confidential and the Client
and Agency each undertake in favour of the other that they shall not
disclose same to any third party. They agree further to take all steps
within reason to ensure that the terms of this agreement remain
confidential.
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